tag:blogger.com,1999:blog-9112925820320944611.post1838125588786651879..comments2024-01-27T04:41:17.522-07:00Comments on Hot Chicks Dig Smart Men: Adventures in Customer Service - Sears Home RepairJaniecehttp://www.blogger.com/profile/06223994862015217811noreply@blogger.comBlogger14125tag:blogger.com,1999:blog-9112925820320944611.post-44267051457853534552010-06-26T10:13:50.789-06:002010-06-26T10:13:50.789-06:00So, the 12 year old Kenmore dishwasher finally die...So, the 12 year old Kenmore dishwasher finally died. Rather unexpectedly, I might add. My wife patiently explained to me in terms that were easily understood that this was an unacceptable (read: intolerable) situation.<br /><br />I purchased (what I thought was) <a href="http://www.homedepot.com/webapp/wcs/stores/servlet/ProductDisplay?storeId=10051&productId=100687079&langId=-1&catalogId=10053&ci_sku=100687079&ci_src=14110944&cm_mmc=shopping-_-googlebase-_-D29X-_-100687079&locStoreNum=3320&marketID=76)" rel="nofollow"> a suitable replacement </a> which was, admittedly, not the high end machine but we could afford it and delivery was only 3 days out (as opposed to 7 to 10 days for every thing else ...).<br /><br />Dead machine out. New machine in. It leaks. From the bottom of the door. From three little "weep" holes punched into the bottom of the door. (... wait ... WTF???)<br /><br />GE Customer Service: "Where is it leaking from?"<br /><br />Lucy: "From three little holes in the bottom of the door."<br /><br />GECS: "Those are there to allow condensation to drain out of the door."<br /><br />Lucy: "Out of the door, onto my new hardwood parquet floor?"<br /><br />GECS: "Yes, sir. You see, steam causes ..."<br /><br />Lucy: "I understand the process. So, let me get this straight; you designed this POS to leak water onto my hard wood floor instead of back into the machine?"<br /><br />GFCS: "Well, yeah, it's our cheapest model. What did you expect?" *<br /><br />Lucy: "How about a machine that isn't <b>designed</b> to leak!?!?"<br /><br />GFCS: "Would you still like me to schedule a technician to come out and look at it?"<br /><br />Lucy: "No, that won't be necessary. Our <i>new</i> new machine will be a Kenmore. All of my GE appliances will be removed from my home forthwith. Thanks for showing your true commitment to customer service."<br /><br />*<i>[I swear, that's a direct quote!!!]</i><br /><br />So, from now on, when they ask the question: "would you like the extended warranty?" I'm gonna tell my story. <br /><br />The real question now becomes, "Why bother with the service thing anyway?"<br /><br />LucyLucyInDisguisehttps://www.blogger.com/profile/04119391303533723966noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-14508100404815025052010-06-26T06:57:15.908-06:002010-06-26T06:57:15.908-06:00...the dryer's over eight years old, so no war...<em>...the dryer's over eight years old, so no warranty issue there. </em><br /><br /><b>Now</b> you tell us. Sheeee-it. You should've taken the "bigger hammer" option days ago!Nathanhttps://www.blogger.com/profile/00648438549121320566noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-41673502478110774952010-06-26T06:48:59.538-06:002010-06-26T06:48:59.538-06:00*TONG**TONG*Janiecehttps://www.blogger.com/profile/14190655869710465713noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-39921308844522437632010-06-26T05:46:03.992-06:002010-06-26T05:46:03.992-06:00This comment has been removed by a blog administrator.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-33276840898456402152010-06-26T05:27:35.232-06:002010-06-26T05:27:35.232-06:00We had to replace a Sears fridge, within the full ...We had to replace a Sears fridge, within the full replacement at no cost warranty period, because the repairman said it could not be fixed.<br /><br />Sears insisted on a second opinion before they would ship.<br /><br />Two replacements arrived at Sears so damaged Sears would not ship.<br /><br />Two other replacements arrived at our house so damaged we would not accept. I'm talking fork lift fork through a door and a side.<br /><br />For all of this they had the same model sitting on the floor with a sign about 24 hour replacement warranty.<br /><br />My wife demanded and got her money back. Along with nasty letter to Sears and Andrew Cuomo. Sears told Cuomo it was our fault.<br /><br />We bought replacement from a local store, Sears tried to deliver a fifth replacement the day after the local guy delivered.Warner (aka ntsc)https://www.blogger.com/profile/12924176333302007261noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-50765626073234204612010-06-25T21:29:37.362-06:002010-06-25T21:29:37.362-06:00Vince, I understood the handyman's dilemma. I ...Vince, I understood the handyman's dilemma. I don't blame him for not leaving his current job until it's finished - it's the right thing to do. I'm just frustrated by my constant shit magnet status. <br /><br />Nathan, the dryer's over eight years old, so no warranty issue there. <br /><br />Mom, I wrote a nasty letter, as is my wont. Not that large companies seem to give a good goddamn when I do so, but it makes me feel better, so there you go.Janiecehttps://www.blogger.com/profile/14190655869710465713noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-68814825275178677892010-06-25T19:28:20.917-06:002010-06-25T19:28:20.917-06:00SHIT...good word that.SHIT...good word that.mom in northernhttps://www.blogger.com/profile/04120181704524007556noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-74916128804303272622010-06-25T18:53:49.463-06:002010-06-25T18:53:49.463-06:00Don't have someone else install the Sears part...<em>Don't</em> have someone else install the Sears parts. Even if you're willing to pay for the service call, having someone else do the work will probably void your warranty. (Assuming it's under warranty in the first place.)Nathanhttps://www.blogger.com/profile/00648438549121320566noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-29012410274852298212010-06-25T18:13:53.231-06:002010-06-25T18:13:53.231-06:00Sears Home Repair definitely poked the pooch. As f...Sears Home Repair definitely poked the pooch. As for the handyman, it could be that when he started working on whatever it was before he was due to visit you, it turned out to be a much bigger project than expected. I've had that happen to me, and there's just me, so I have no choice to to move times, and occasionally, days.<br /><br />It's a Dilbert world out there, and sadly too many companies don't see customer service as a priority.vincehttps://www.blogger.com/profile/16955307244053931069noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-58209502935498186462010-06-25T16:31:21.773-06:002010-06-25T16:31:21.773-06:00You've got the parts. Get someone else to put...You've got the parts. Get someone else to put them in. Downside -- it will probably cost you more money. You might be able to talk Sears into reimbursing you, but I doubt it.<br /><br />Sorry. Dealing with service people is a pain.Jerry Critterhttps://www.blogger.com/profile/01870618647449723147noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-56581804371402593712010-06-25T15:02:55.708-06:002010-06-25T15:02:55.708-06:00I must admit that I've worked quite a few diff...I must admit that I've worked quite a few different jobs in customer service. I haven't in many moons because it was basically miserable and it pays nothing. Companies are quite shady when it comes to the customer service and training. I little bit of me would die inside when I would go to work. Ok I'm being a lil dramatic because I'm good at that but in all seriousness, never ever again.CkretsGalorehttps://www.blogger.com/profile/05639299341765929305noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-32146065087666797152010-06-25T14:57:06.720-06:002010-06-25T14:57:06.720-06:00CkretsGalore, I have been a shit magnet for poor c...CkretsGalore, I have been a shit magnet for poor customer service for well over a month. You said it, sister.<br /><br />Dr. Phil, I'm not sure why they do it that way. But the technician orders the parts, and the warehouse sends them to the site of the repair. Obviously, <em>I</em> think it's a #fail system, but hey, I'm a shit customer service magnet, so what do I know?Janiecehttps://www.blogger.com/profile/14190655869710465713noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-34294449541727185302010-06-25T14:54:55.474-06:002010-06-25T14:54:55.474-06:00Okay, so why is the onus on the customer to receiv...Okay, so why is the onus on the customer to receive the parts? This has Epic Fail stamped all over it. The guy should get the parts from Sears. End of story.<br /><br />Dr. PhilDr. Phil (Physics)https://www.blogger.com/profile/11943336276878704753noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-10611597784840647452010-06-25T14:46:01.153-06:002010-06-25T14:46:01.153-06:00It's so disheartening as a consumer to feel ba...It's so disheartening as a consumer to feel basically powerless no matter what company you deal with. All across the board companies basically say in a nice way, Fucking deal with it...*insert evil laugh here*CkretsGalorehttps://www.blogger.com/profile/05639299341765929305noreply@blogger.com