tag:blogger.com,1999:blog-9112925820320944611.post8598125011400493355..comments2024-03-19T03:18:54.509-06:00Comments on Hot Chicks Dig Smart Men: Adventures in Customer Service - the Grim Death ExperienceJaniecehttp://www.blogger.com/profile/06223994862015217811noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-9112925820320944611.post-86239851909008591062010-06-02T18:44:34.999-06:002010-06-02T18:44:34.999-06:00I'm so happy Junz responded positively. I'...I'm so happy Junz responded positively. I'd be happy to go back and test their word :)<br />I'm more likely to say something than nothing if I get bad service as I can't spend my entire life keeping a list of the places I'm not going to. Eventually, there wouldn't be any left. Everyone, even me (so I've heard) has an off day, so it's only fair to give someone a chance to rectify.Staceyhttps://www.blogger.com/profile/16984097652321280760noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-68417577650386257022010-06-01T23:13:34.158-06:002010-06-01T23:13:34.158-06:00I'm glad you had such a good experience with y...I'm glad you had such a good experience with your floor installers. I bought some carpet at Expo some time ago, and the company they subbed the installation out to did a really shoddy job. Made me want to stay away from big box stores for anything that will require installation, as you have no idea who they're going to send to your house and (and this is the key) they'll take NO RESPONSIBILITY for them. (i.e. "That's the installer's mistake; take it up with them.") I'm trying to stick to smaller companies now -- ones that have their own people for the installation and other grunt work -- in the hopes that they'll take responsibility for the job being right from beginning to end.nzformehttps://www.blogger.com/profile/13982194544873836336noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-46975284048921610522010-06-01T10:11:58.182-06:002010-06-01T10:11:58.182-06:00It's one of the reasons I gladly accepted the ...It's one of the reasons I gladly accepted the position I did. Their website talks about "you can fix it in the field yourself with materials you probably have on hand, we'll send you the kit, or we'll come out and fix it for you, whatever your decision is" (or something like that). Also during the interview it was made very clear to me that whomever someone in the field gets in contact with, that person sees their issue to completion, including if the CEO himself grabs a glowplug off the assembly line, and sticks it in a mailer he addresses himself, it gets done. <br /><br />It's that kind of dedication to customer service I appreciate. I learned early that the customer is not often right, but the customer is always the customer. Especially with the product we will be making, the whole company knows the importance of making sure the customer is satisfied so they can keep their attention to where it belongs.Steve Buchheithttps://www.blogger.com/profile/12999709767641212586noreply@blogger.comtag:blogger.com,1999:blog-9112925820320944611.post-41385261337343347872010-06-01T09:46:46.872-06:002010-06-01T09:46:46.872-06:00Glad Junz responded so well to your letter. It sh...Glad Junz responded so well to your letter. It shows how vitally important communication is. So often I get bad (or not to my taste) service and I never go back. That's not very helpful to anyone.Anne C.https://www.blogger.com/profile/09444051201220766948noreply@blogger.com